Frequently Asked Questions

This FAQ was last modified on 16th May 2020

Frequently Asked Questions

How do I place an order?

Shopping on showers Playground is easy! Once you have found the product you want to buy, just follow the steps below:

  • Click on ‘Add to cart’, to add this product to your cart,
  • Enter your shipping/billing information,
  • Choose your preferred payment option,
  • Click on ‘Confirm order’ to proceed to the payment portal and complete your order.

Once your order is placed, we will either automatically confirm it by notifying you via email, or we will call you for confirmation in case we need more details. Please note that this confirmation is a mandatory step before we ship your order. In case you have a doubt about whether the confirmation was done or not, do not hesitate to contact our Customer Service Call Center at 00233200900999 or a few hours after your order placement.

Are all products on Showers original and genuine?

Yes. We are committed to offering our customers only 100% genuine and original products. We also take all necessary actions to ensure this.

Do I need an account to shop on Showers Playground?

No, you don’t need to have an account created.

How do I pay on Showers Playground?

You can choose from the different payment methods available on Showers Playground. Please find below the list of available payment methods:

  • Visa, Master Card etc.
  • Mobile Money Transfer
  • Bank Deposit/Transfer
  • Pay Pal

You can find the payment methods during the final step of checkout in detail. Do not hesitate to contact our Customer Service for more information.

How can I return my product?

Step 1: Log your return request

  1. Call our customer care at 00233200900999 or to create your return.

Step 2: Pack your product

  • Pack your product according to the return conditions.
  • Include all tags, accessories or free gifts you received

Step 3: Return your product

  1. If you requested a pickup, we will contact you to arrange a pickup time.
  2. If you selected a drop-off: Please drop your package at the chosen place following the given instructions (no shipping charges will apply)

Are there any hidden costs or charges if I order from Showers Playground?

There are no hidden costs or charges when you order from Showers Playground. All costs are 100% visible at the end of the checkout process.

How can I track my order?

We will send you regular updates about the status of your order via emails and SMS. After your order has left our warehouse and is on its way to you.

My product was returned, how soon can I get my money?

Once we receive your returned item, we will inspect it and process your refund via voucher or bank transfer depending on your selected option.

What guarantee can I expect from Showers Playground?

Showers Playground guarantees that all products covered are:

  • Authentic/original
  • Delivered in perfect condition (no tear, leak, dent, etc.)
  • Benefiting from extended return policy
  • The best experience you can find on Showers Playground.
  1. What if I want to cancel my Showers Playground product ordered?

As per Showers Playground cancellation policy, you can cancel your order before it is shipped out from our warehouse. Please call 00233200900999 or send a message to to submit a cancellation request.

Do I have to pay shipping fee to get my Showers Playground product?

As per Showers Playground shipping fee policy, you can enjoy free shipping for certain items within Ghana. You will have to pay shipping fees based on your location. For more information on shipping, please click here